If you have any questions about the policies below, please call us at 410-347-2020 10am – 5pm, Monday through Friday.
Food & Drink
For health code and safety reasons, the Arena does not allow outside food and beverages, including water. If you have a health concerns or allergies, please call the Arena in advance. You can reach someone at 410-347-2020 10am – 5pm, Monday through Friday.
The Arena removes all bottle tops from soda and water.
Each show determines its own camera policy. Normally, small, personal cameras are allowed. Professional cameras such as cameras with detachable lenses, professional standard or wide lens are NOT permitted. We ask that patrons call ahead for specific rules for each event. Video and Audio recording is never permitted.
For safety reasons we ask that patrons do not wear belts with spikes. In addition, some shows do not allow chains in the form of accessories. Accessories or clothing that may pose a threat; i.e. belts with spikes, spiked necklaces, etc. or clothing that has been specifically banned by a show may be confiscated. Please call the Arena in advance should you have any questions. Each show is different so please don’t hesitate to call. Shoes, shirts, and pants must be worn at all times.
Per Maryland state law, smoking of any kind is not allowed inside the Arena. The Arena has a designated smoking area outside of door E-7. Patrons caught smoking inside the building are subject to early ejection.
To further ensure the safety of our guests, backpacks will no longer be permitted inside the Arena. All smaller bags and purses will be subject to a search upon entry of the Arena. We thank you for your patience and understanding. The safety of our guests and staff remains a top priority..
Weapons are not permitted on the Arena premises. Weapons found at bag check will be confiscated. Any patron caught with a weapon during an event is subject to early ejection. *Confiscated items will NOT be returned.
All tickets purchased and left at Will Call are available for pickup two hours prior to the start of the event. You must present a valid photo I.D. in order to pick up tickets. All Will Call tickets must be in the name of the ticket purchaser or recipient. If you have tickets at Will Call and you send someone else to claim them, we ask that you call the Box Office in advance to change the name. This is for our guests’ protection. Without proper identification, you may not claim your tickets.
When picking up tickets purchased through Ticketmaster (on-line and by phone) you MUST bring a photo I.D. and the original credit card used for the purchase.
All tickets are subject to applicable service fees.
The Arena reserves the right to eject any patron that poses a threat to themselves or other guests. This includes, but is not limited to; intoxication, disorderly conduct, drug use, sexual harassment, etc. You will not be allowed reentry into the building.
Tickets for cancelled shows should be returned to the original point of purchase
for a refund. Tickets purchased through Ticketmaster.com or by phone will automatically be refunded.
You may not receive a refund if you are ejected from the building due to disorderly conduct of any kind (see early ejection).
You may not receive a refund if you attended the show (in part or in its entirety).
The garage attached to the Arena is a city owned parking facility. The Arena does not have any control over parking costs, parking availability, length of time in the garage, etc. To contact the garage directly with any questions or concerns, please call them directly at 410-837-2060.
TicketFast ticket policy
Only the first scan of the barcode on the ticket will be allowed entry. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned, and the second ticket will not be allowed to go to the seats. This issue most often arises when patron's purchase tickets from third party ticket brokers. The Arena always advises patrons to only purchase their tickets from the Royal Farms Arena box office or from Ticketmaster.
General Admission Events
Due to the possible injuries that could occur from moshing/crowd surfing, we ask that you REFRAIN FROM SUCH ACTIVITES.
GA ticket holder entrance is on Baltimore Street at the glass doors.